All orders are shipped from our Auckland warehouse with tracked courier delivery.

To keep prices down, we are an online-only store and we do not have a physical retail shop.

We have ensured that full details of each product are included on our website, so that you can make an informed decision when purchasing.

We offer a 30-day money-back guarantee.  In the unlikely event that your order isn’t what you expected, you are welcome to return it with no questions asked.

Sorry, we don't offer pick-up right now.

All stock is shipped from our Auckland warehouse, and we manage to dispatch 98% of orders on the same or next working day.

We use NZ Post for most of our standard-sized items.

For oversized items, we partner with companies like Fliway, and other nationwide shipping providers.

The shipping fee depends on the items you are purchasing. You can find out the shipping fee on the checkout page by entering your address.

View our full Shipping Policy

All our products are stored in our Auckland warehouse, ensuring fast nationwide delivery.

Dispatch Times:

• In-stock items: Usually shipped the same day or next working day.
• Preorder items: Estimated dispatch date is shown under the price on the product page.

Estimated Delivery times after dispatch:

• Auckland: Overnight
• Rest of North Island: 1–2 working days
• South Island: 2–3 working days

Rural deliveries: Allow an additional 1–2 working days

Oversized items: Please allow an additional 2-4 working days.

No, we are unable to ship to PO Boxes.

Of course! You can track your order from My Account or by following the link sent to your email address.

If you need to change your delivery address or order details, contact us as soon as possible at contact@spacegeneral.co.nz, so we can update your order as long as it hasn't already been dispatched.

Tracking updates can sometimes take 24–48 hours to appear after dispatch, especially for rural addresses. If your tracking link isn't working as expected or hasn't updated in a few days, contact us with your order number and we'll follow up with the courier on your behalf.

Check your spam or junk folder first, confirmation emails can sometimes be filtered there. If you still can't find it, you can check your order status anytime from My Account.

If your product was delivered damaged, please contact us at Contact@spacegeneral.co.nz and provide a photo of the damage. We will arrange for the product to be collected, and the damaged product will be replaced.

We accept payment by Credit Card (Visa/Mastercard), Klarna, Afterpay, PayPal or by direct bank account transfer using PoLi payment.

You can view all the payment options after selecting your preferred shipping method at checkout.

Space General is proud to present both Klarna and Afterpay. 

Klarna: With Klarna you can split the cost of your purchase into 4 payments, paid every 2 weeks on all Space General items.

See below for a step by step guide to Klarna.- https://www.klarna.com/nz/what-is-klarna/

Afterpay

With Afterpay, you can pay for your order over time but receive it straight away.

The payment will be automatically taken from your debit or credit card in four equal payments every 14 days, but you will receive your order immediately!

For all the information on buying with Afterpay please visit theAfterpay site.

Yes! We offer one-year warranty on all of our products*. This warranty covers all manufacturing faults or defects. It does not cover wear and tear or damage caused by use, accident or failure to follow care instructions.

The warranty is valid for one year from the date of the order received and is available to the original purchaser of the product only.

If your order hasn't been dispatched yet, contact us as soon as possible at and we'll do our best to cancel it before it ships. Once an order has been dispatched, it can no longer be cancelled, but it can be returned under our 30-day return policy.

Stock availability is shown on each product page. For preorder items, the estimated dispatch date is listed under the price.

If any parts are missing or you're having trouble with assembly, contact us at contact@spacegeneral.co.nz with your order number and a description of the issue, photos help! We'll arrange replacement parts or further support.

Yes! If you're looking to order in bulk, contact us with the products and quantities you're after, and our team will see what discount we can offer.

Yes, your order confirmation email doubles as your receipt. If you need a copy, you can find your order details in My Account, or contact us and we can resend it.

Promotional and sale prices generally can't be combined with additional discount codes unless stated otherwise. Check the terms of the specific promotion, or contact us if you're unsure.

If your product was delivered damaged, please contact us at contact@spacegeneral.co.nz and provide a photo of the damage. We will arrange for the product to be collected, and the damaged product will be replaced.

If you wish to return an item for any reason, please contact us within 30 days of receiving your order.

We will arrange the return via NZ Post. If you're returning an item due to a change of mind, a return fee may apply to cover courier costs.

For full details, please visit: spacegeneral.co.nz/returns.

If you've changed your mind, you can return the item within 30 days, as long as it is in mint condition.

If you're returning an item because you've changed your mind, a return shipping fee may apply to cover courier costs. If the item arrived damaged or faulty, we cover the cost of collection and replacement.

Once we've received and inspected your returned item, refunds are typically processed within 3-5 business days back to your original payment method.