Returns & Refund Policy
We want you to love Space General products. But if you’re having second thoughts, we make returns as simple as possible.
We want you to be 100% happy with your purchase. If you change your mind about a product purchased or simply wish to return it, you are welcome to do so for a full refund or exchange. The only conditions applying to change of mind returns are as follows:
- You must complete your return within 30 days of the date of your order arrived
- The original shipping costs to you are not refunded.
- The shipping for the return will also be at the cost of the buyer.
- Please ensure that the item remains unopened and in mint condition. Kindly note that Space General retains the right to reject the return or, at its discretion, impose a restocking fee of 30% for the returns, should the item not meet these criteria.
To initiate an exchange or a return, please send an email to email@example.com that includes your order number, few photos of your order, the condition of your product, and the reason for the return.
Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 business days to hear a response from us.