Purchase & Preorder Guide
It's our goal to bring you the best products at the very best prices! We'd like to be super transparent with you, so there's no confusion about delivery time frames. We've created this handy guide to help you understand where we get our products from, and how long it will take us to get them to your door.
An in-stock product is anything that is on the shelves of our warehouse and ready to send out. In-stock products ordered will be dispatched on the same or next working day.
Shipping is typically 1-3 business days within NZ however please check our shipping and delivery page for up-to-date information.
A preorder purchase is the process of placing an order to reserve a product before its future expected dispatch date.
One of the key advantages of shopping online with Space General is your ability to secure the stock availability before they’re available for everyone.
You can visit the preorder page to see any products that are currently available for preorder. We keep information like pricing and estimated arrival time as up-to-date as possible but if you have any questions just send us a message. You can place your preorder and as soon as that product arrives in our warehouse we’ll get it sent straight away!
Please note - Please place separate orders for in-stock and preorder items to ensure timely delivery. Don’t worry, you get Free Shipping on all preorders!
If pre-order items have different estimated arrival times, we suggest placing separate orders. This allows us to dispatch any item that arrives first, straight to you!
This date is our best estimate given the information we have to hand from the supplier and international shipping lines. Please be aware that sometimes we experience delays that are outside of our control but we will keep you posted on any changes to our expected dispatch date.
What is the Estimated Dispatch Date?
The Estimated Dispatch Date is when we expect to dispatch your order from our warehouse in Auckland. This information is in every Pre-Order product page inside the Add To Cart button.
How does the payment Work?
Preorder items must be paid entirely at the time of purchase. By choosing to make a preorder purchase, you are securing your product at the lowest possible price.
Can I cancel a preorder?
Absolutely! At any point before your preorder has been shipped, we can cancel and refund your preorder.
Can I preorder more than one item at a time?
You sure can! Just be aware that your order won't be shipped until all items have arrived at the warehouse. So if you preorder a product that's arriving in October and another item that's not arriving until November, you'll have to wait until November for your whole order.
Why has the price changed?
We may update pricing to reflect new information or to maintain our competitive pricing. Please note that as of August 2022 - if the price you purchased a pre-order products for is higher than the price at release, we will refund you the difference.