Frequently Asked Questions

General FAQs

Need help now? We have listed some of our frequently asked questions below.If you’re still needing help, feel free to contact one of our customer support team.

Sorry, we don't offer pick-up right now,.

With all stock shipped from our South Auckland warehouse, we manage to dispatch 98% of orders on the same or next working day.

We accept payment by Credit Card (Visa/Mastercard), Klarna, Laybuy, Paypal or by direct bank account transfer using Poli payment.

You can view all the payment options after selecting your preferred shipping method at checkout.

Space General is proud to present both Klarna and Laybuy. 

Klarna: With Klarna you can split the cost of your purchase into 4 payments, paid every 2 weeks on all Space General items.

See below for a step by step guide to Klarna.-


With Afterpay, you can pay for your order over time but receive it straight away.

The payment will be automatically taken from your debit or credit card in four equal payments every 14 days, but you will receive your order immediately!

For all the information on buying with Afterpay please visit theAfterpay site.

Laybuy: With Laybuy, you can receive all your items now and pay them back over time! Payments are spread over six weekly automatic payments, taking the worry out of paying for your next purchase.

See below for a step by step guide to Laybuy.-

Yes! We offer one year warranty on all of our products*. This warranty covers all manufacturing faults or defects. It does not cover wear and tear or damage caused by use, accident or failure to follow care instructions.

The warranty is valid for one year from the date of the order received and is available to the original purchaser of the product only.

To keep prices down, we are an online only so we do not have a retail shop.

We have ensured that full details of each product are included on our website, so that you can make an informed decision when purchasing.

We offer a 30 day money back guarantee, so that in the unlikely event that the product you order is not what you want, you are welcome to return it, no questions asked.

The shipping fee depends on the items you are purchasing. You can find out the shipping fee on the checkout page by entering your address.

View our full Shipping Policy

No, we are unable to ship to PO Boxes.

If your product was delivered damaged, please contact us and provide a photo of the damage. We will arrange for the product to be collected, and the damaged product will be replaced.

All goods are dispatched from Auckland, New Zealand and are delivered by track and trace courier.