Shipping policy

At Space General, getting your order to you as quickly as possible is our top priority. We pride ourselves on prompt processing and reliable delivery so you can enjoy your new items without delay.

Where We Ship

We currently ship within New Zealand.

Fast Order Processing

• 90%+ of orders placed before 1pm ship the same day.
• Orders are processed within 1 business day after payment.
• Orders on weekends or public holidays are processed the next business day.

NZ Delivery Times

• General Items — Shipped nationwide overnight via NZ Post.
• Bulk, Large & Oversized Items — Delivered by Fliway, our bulk freight partner. Please allow a little extra time for delivery. (Oversized items are clearly noted on the product page.)
• Rural Deliveries — Please allow an additional 1–2 business days on top of the delivery timeframes above.

Tracking Your Order

We’ll email you a tracking number once your order ships so you can track your order online.

Shipping Delays

While we aim for speedy delivery, unexpected delays (weather, couriers, etc.) may occur. We’ll keep you updated where possible.

Damaged or Missing Items

If your package arrives damaged or missing items, email us at contact@spacegeneral.co.nz with your order number and photos. We’ll sort it quickly.

Address Accuracy

Please double-check your shipping address before submitting your order. We cannot be held responsible for issues due to incorrect details.

Questions?

If you have any questions, contact our team at contact@spacegeneral.co.nz. We’re here to help!