1. Eligibility

The Santa’s Schedule Guarantee applies when all of the following conditions are met:

Guaranteed Products

• The product displays the Santa’s Schedule Guarantee badge on its product page.
• The item is in stock at the time of purchase.
• Preorder items and bulk/oversized items are not included.

Christmas Cut-off Dates

Your order must be placed on or before the relevant cut-off date:

Courier Delivery Services (Guaranteed)

• Auckland: 20 December
• North Island: 18 December
• South Island: 17 December

Customer Responsibilities

• To qualify, customers must:
• Provide a complete and accurate delivery address.
• Ensure there is reasonable access for couriers.
• Place the order before the cut-off dates listed above.
  

The Santa’s Schedule Guarantee does not apply to:

Excluded Products

• Bulk / oversized items (these are not eligible for the guarantee)
• Pre-Order Items

Excluded Situations

The guarantee does not apply when delays are caused by:

• Incorrect or incomplete delivery information.
• Missed courier delivery attempts.
• Preorder or out-of-stock items.
• Events outside our control, including severe weather, natural disasters, road closures, courier network disruptions, or government restrictions.

If a guaranteed item does not arrive before Christmas, you are eligible for compensation once the delay is verified.

What You’ll Receive:

For each eligible order:

• A full refund of the delivery fee, and
• $10 account credit added to your Space General account.

Account Credit Details

• Account credit is valid for 6 months from the date of issue.
• Compensation is applied once per order, regardless of how many items were delayed.

How to Make a Claim

• Claims can be submitted if the guaranteed delivery date has passed and your order hasn’t arrived.
• You can lodge a claim via the link in your order confirmation or through our website.
• Claims must be made within 10 days after Christmas.
• You may be asked a few simple questions about your delivery experience for verification.